Exchange and Return Policy

Exchange Policy:

1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to exchange the product provided by the store within seven days from the date of receiving the product. The consumer may not exchange the product after the seven-day period has passed.
2. To be eligible for exchange, the product must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition.
3. The consumer bears the cost of shipping if they wish to exchange the product. For international exchanges, the consumer bears the full shipping costs and is responsible for delivering the product to the shipping company.
4. In case of defects or errors, the consumer will be compensated.

The consumer is not entitled to exchange the product in the following cases:

1. If the product was manufactured based on the consumer’s request or according to specifications determined by them, except in cases where the product has a defect or does not conform to the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, book, or other literary content.
4. If a defect in the product appears due to misuse by the consumer.
5. If the contract involves accommodation, transportation, or catering services.
6. If the contract involves purchasing software download products over the internet.

Return Policy:

1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to terminate the contract and return the product provided by the store within seven days from the date of receiving the product. The consumer may not return the product after the seven-day period has passed.
2. To be eligible for return, the product must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before accepting the return to ensure its condition.
3. The consumer bears all costs associated with the return process. For international returns, the consumer bears the full shipping costs and is responsible for delivering the product to the shipping company.
4. In case of defects or errors, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

1. If the product was manufactured based on the consumer’s request or according to specifications determined by them, except in cases where the product has a defect or does not conform to the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, book, or other literary content.
4. If a defect in the product appears due to misuse by the consumer.
5. If the contract involves accommodation, transportation, or catering services.
6. If the contract involves purchasing software download products over the internet.